Job - Senior Analyst-Commercial Experience • Commercial_Service Delivery

Job Title: Senior Analyst-Commercial Experience • Commercial_Service Delivery

About us: With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:  

     Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the team:

About the role: (TE)

We are seeking a highly organized and detail-oriented individual to join our Commercial Experience team as a Analyst – Credit Controller. As a crucial member of our credit controller team, you will be responsible for managing and optimizing our credit and collections processes. The successful candidate will play a key role in ensuring timely payment from customers, minimizing credit risk, and maintaining strong relationships with clients.

Responsibilities and Duties:

• Credit Risk Assessment:
  • Evaluate and analyze the creditworthiness of new and existing customers.
  • Conduct thorough reviews of credit applications and financial statements.
  • Collaborate with Commercial team in market to  understand customer profiles and business dynamics.
• Credit Limit Determination:
  • Establish and recommend appropriate credit limits for customers based on financial analysis.
  • Monitor and adjust credit limits in accordance with changing financial conditions.
• Collections Management:
  • Implement effective strategies for timely collections and reduction of overdue accounts.
  • Work closely with customers to resolve payment issues and negotiate payment plans when necessary.
• Credit Reporting:
  • Generate and maintain credit reports for management review.
  • Provide regular updates on credit metrics, trends, and potential risks.
• Policy Compliance:
  • Ensure compliance with credit policies, procedures, and relevant regulations.
  • Develop and update credit control policies to align with business objectives.
• Customer Communication:
  • Maintain open communication with customers regarding credit-related matters.
  • Respond promptly to inquiries and provide clarification on credit terms and policies.

Qualifications and work experience:

• Educational qualification: Graduation from a recognized institution
• Work Experience: 3-5 years

Skills and competencies:

• Strong understanding of order-to-cash processes and a keen eye for detail
• Strong understanding of credit risk management principles.
• Excellent communication and negotiation skills.
• Basic knowledge of Microsoft office applications like Word, Excel and PowerPoint.
• Preferred working experience with Major ERPs

Shift timings:

6:30 AM to 3:30 PM (APAC timing)

About us:

Cheers to joining Diageo – where we create unforgettable moments and celebrate life globally. As leaders in premium beverages, our mission is clear: to be the best, trusted, and respected. Join us in a culture of innovation, integrity, and quality. Let's inspire and celebrate together, making a positive impact on the world. Welcome to Diageo – where every moment is worth toasting!

Experience / skills required:

Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Rewards & Benefits Statement: (TE)

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.