Job - Brand Home Lead Guide

Brand Home Lead Guide

Cardhu Visitor Centre

Full time, permanent

Closing date: 7th June 2026

Please note: This role will require weekend and evening work, as well as opening and closing activities.

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.

About the Function

Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive storytelling, hospitality and retail experiences. Across our venues, we create unforgettable moments that connect visitors from around the world with the flavours and heritage of Scotland.

About the team

You’ll join an ambitious and passionate team dedicated to delivering exceptional visitor experiences across our Scotland Brand Homes, creating immersive journeys through whisky, hospitality and culture.

About the role

As Brand Home Lead Guide, you will support the smooth day-to-day running of the Brand Home, ensuring operational excellence, exceptional customer service and seamless visitor experiences across tours, tastings, retail and events.

Role Responsibilities

• Support daily operations across bars, experiences and retail areas
• Ensure compliance with operational, licensing and safety standards
• Manage bookings, guest enquiries and Brand Home communications
• Coordinate stock control, cash handling and operational systems
• Host VIP experiences, tours and tastings as required
• Supervise Brand Home guides and agency staff, supporting training and scheduling

This role offers the opportunity to develop operational and hospitality expertise while playing a key role in delivering unforgettable visitor experiences across Scotland’s iconic whisky destinations.

E

xperience / skills required

This could be the right opportunity for you if you have:

• Experience supervising teams in a fast-paced hospitality or visitor environment
• A customer-first mindset and passion for delivering exceptional experiences
• Strong communication and organisational skills
• Confidence working across multiple operational areas and systems
• A collaborative, resilient and flexible approach to teamwork

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Competitive salary and bonus
• Generous holiday allowance
• Pension and healthcare
• Career development opportunities
• The opportunity to work within iconic whisky experiences across Scotland

Diversity statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.