Job - Senior Practice Leader - Quality

Job Title : Senior Practice Leader - Quality

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are important to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the Role

Key responsibilities and accountabilities

· Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process partners.

· Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.

· Plan, Identify and Implement CI projects and innovate process improvement program for the assigned Business.

· Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks

· Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.

· Work in partnership with operations managers and  capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions

· Provide regular updates on quality initiatives and process improvement projects to key project customers across the organization as required.

· Mentor Process Improvement Teams to improve internal quality and customer satisfaction (OSAT/ NPS).

· Lead training programs for Lean, VSM, Green Belt & Black Belt curriculum

· Drive continuous enhancement of training material for all training programs

Qualification & Skills:

· Certified and Experienced Master Black Belt / Black Belt in Lean Six Sigma from reputed institutes and/or organisations

· Strong knowledge of Quality  and Process Improvement Methodologies (Six Sigma, LEAN)

· 12-15 years of professional experience, with 5+ years, of experience working with the senior management team

· Experience of working in Global Business Services especially in any of the key finance processes like order to cash, record to report, procure to pay, controllership

· Strong understanding of the relationship between process, organization, and business objectives

· Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness

· Excellent communication and customer management skills

· Proficiency with MS Office (Excel, Power Point) and Minitab

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, miattitudesand more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.