We're a global leader in premium drinks, one of the most dynamic consumer categories.
Job Description
Role: Learning Operations Analyst (2 Years Experience)
About the Role
The Learning Operations team is an established function within GHRO, responsible for handling the Learning Management System (LMS), supporting the creation and launch of learning interventions, and enabling virtual and instructor-led training. The team also handles reporting, user access, and permissions, working closely with the Capability CoE to deliver required and business-driven learning solutions.
Purpose of the Role
To provide efficient and proactive learning operations support by handling collaborator queries, ensuring alignment to defined processes, and maintaining compliance standards. The role requires a solid grasp of learning operations tools and the ability to deliver high-quality support in a fast-paced environment.
Key Responsibilities / Accountabilities
·Ensure 100% resolution of SNOW tickets within 48 hours of assignment.
Provide timely and effective support for collaborator queries and service requests.
Collaborate with collaborators to resolve service issues and customer concerns.
Handle extended worker access, course assignments, and learning records.
Support SPOCs in handling user data, reporting, and completion tracking.
Deliver a high-quality customer experience with a service-first approach.
Ensure strict alignment to Global IM&S and PII compliance standards.
Chip in to achieving team SLAs and KPIs through consistent performance.
Support learning launches, reporting, and operational activities across platforms.
Skills & Proficiencies
Intermediate skills in MS Excel and PowerPoint
Strong verbal and written communication skills in English
Ability to multitask and balance priorities optimally
Strong problem-solving and analytical skills
Attention to detail and ability to follow structured processes
Customer-focused approach with strong collaborative leadership skills
Qualifications & Experience
2+ years of experience in a multinational or service delivery environment
Minimum 12 months experience in LMS/LXP platforms
Experience in ticketing tools (e.g., ServiceNow) preferred
Ability to work independently and remotely without impacting delivery
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ.
Sign-up for job alerts
Signing up for job alerts means you’ll be the first to hear about new jobs – they'll be sent direct to your inbox.
Sign upEmployee: Regular
Primary Location: Bangalore, India
Job posting start date: 30th March 2026