Job - Brand Home Guide - Bundaberg Rum

About Us

While the name Diageo may be unfamiliar to you, our brands have most likely been with you while you create unforgettable moments of connection and celebration. Imagine crafting the future some of the most well-loved spirits brands across the world, including Smirnoff, Johnnie Walker, Bundaberg Rum and building possibilities within growing brands such as Don Julio, Ciroc, Ello and Aviation Gin. By joining Diageo Australia, you will inspire an exceptional team around you, with offices and teams working from 8 locations across Australia, to build incredible performance and unleash your own potential.

At Diageo, right here in Bundaberg, we’re proud home to one of Australia’s most loved. For generations, Bundaberg Rum Distillery has been crafting rum with character, heritage and heart. Our Brand Home is where our story comes to life. It’s where locals, tourists and rum lovers from around the world step inside our history, taste our craft and experience the spirit of Bundaberg firsthand.

About the Role

We’re on the lookout for a Brand Home Guide to join our passionate onsite team. This is a hands-on, guest-facing role for someone who loves hospitality, storytelling and creating memorable experiences.

As a true all-rounder, you’ll move across our iconic Bundy Bar, lead engaging distillery tours, and support our retail store – bringing warmth, energy and authenticity to every interaction. No two days are the same, and that’s exactly how we like it.

What You'll Be Doing:

• Deliver unforgettable customer experiences across the Brand Home

• Serve guests in the Bundy Bar and cafe, showcasing our rum portfolio and serving up Bundy Bangers with pride

• Lead guided distillery tours, sharing the history, craft and character of Bundaberg Rum

• Support retail operations, including product knowledge, sales and merchandising

• Engage expertly with local, national and international visitors

• Maintain high standards of safety, service and presentation across all areas

• Represent Diageo’s values with pride alongside the heritage of Bundaberg Rum

What You'll Bring:

• 1–3 years’ experience in hospitality, tourism or customer-facing roles

• A person who effectively connects and speaks confidently in front of groups

• Passion for delivering warm, engaging and memorable guest experiences

• Strong communication skills and a positive, can-do attitude

• Flexibility to work weekends, public holidays and peak visitor periods

• RSA (or willingness to obtain before commencement date)

• An interest in food, beverage, tourism or storytelling is a big plus

Why Join Us?

Experience competitive perks, flexible work options, and become part of a diverse team that celebrates global success. At Diageo, we craft products that are central to celebrations worldwide. Our vibrant culture reflects this spirit as we work flexibly around life commitments while continuously striving for growth!

Commitment to Inclusion & Diversity:

Diageo champions diversity as a catalyst for innovation. We actively promote employment opportunities for people with disabilities, Aboriginal and Torres Strait Islanders, LGBTI communities, and other diverse groups. We ensure inclusivity through reasonable adjustments throughout our recruitment process.